Clinic Policies

Medical Emergencies

Patients that are experiencing serious medical emergencies should go immediately to their nearest Emergency Department. Our clinic is not equipped to handle immediate medical emergencies.

Documentation Requirements

If you are visiting the clinic for the first time, please come 15 minutes prior to your scheduled appointment time so you can complete some in-take forms. Please bring your valid B.C. Care Card or any medical insurance information with you for billing purposes. If you do not have a valid BC Care Card please notify the receptionist when checking in.

Uninsured Medical Services

(Effective as of August 1, 2019)

Not all medical services are insured by BC MSP.

Uninsured services include sick notes, insurance forms, government forms, employment physicals, travel health, etc. Forms take time to file and thus reduce the doctor’s ability to provide care to other patients.

Rates for Uninsured Medical Services:

Sick Note: $20
Modified Work Duty (Form): $100
Return to Work: $100
Travel Forms: $20
Initial Disability Tax Credit Form: $50
Follow-up Disability Tax Credit Form: $20
Transfer of Chart: $35 + (depending on how many pages)

Abuse Policy

Our clinic has a zero-tolerance policy in place regarding verbal abuse and displays of aggression directed towards staff, be it in person, via a telephone conversation, email or regular mail.

Individuals violating any of the above will be immediately denied service, will be asked to leave the clinic and will be subject to permanent cancellation of medical management services provided by the Centre for Lung Health Clinic.

Age requirements

Unfortunately, we do not see patients under the age of 18 at this clinic.

What are the hours at The Centre for Lung Health Clinic?

The office hours are:

Monday – Thursday 8:30 a.m. to 4:30 p.m.

Fridays from 8:30 a.m. – 12:00 p.m., and 1:00 p.m. – 4:00 p.m.

The Walk-in Spirometry laboratory hours

Monday – Friday 8:30 a.m. to 4:00 p.m.

We are closed for lunch from 11:30 a.m. to 12:30 p.m.

Please make sure you arrive prior to closing with sufficient time to complete your tests.

*Please note: The walk-in clinic is first-come, first-served. Occasionally the maximum number of patients for the day is exceeded. In these instances, the walk-in laboratory will have to close early, and you will be offered a booked appointment for a separate day.

Late Cancellation and No-Show Policy

We require a minimum of 2 Business Days’ notice for any cancellation or rescheduling of appointments.

If you do not show up for your appointment and do not contact our office, it is within the clinic’s right to charge you a missed appointment fee of $50.